Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect our client’s privacy in compliance with privacy legislation. Our policy is to inform you of:
- the kinds of personal information that we collect and hold;
- how we collect and hold personal information;
- the purposes for which we collect, hold, use and disclose personal information;
- how you may access your personal information and seek the correction of that information;
- how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
- whether we are likely to disclose personal information to overseas recipients.
What Kinds Of Personal Information Do We Collect
The type of information we may collect and hold includes personal information about:
- Your name, address, date of birth, email and contact details;
- Medicare number;
- Your health information and other sensitive information.
How Do We Collect And Hold Personal Information?
We will generally collect personal information:
- from you directly;
- provided on your behalf with the patient’s consent;
- from health service providers who refers you to medical practitioners;
- from third parties where the Privacy Act 1988 (Cth.) or other law allows it.
Why Do We Collect, Hold, Use And Disclose Personal Information?
In general, we may collect, hold, use and disclose your personal information for the following purposes:
- to refer you to health services providers;
- for the purpose you are advised of at the time of collection of the information by us;
- to communicate with you;
- as required for the ordinary operation of our services;
- to comply with our legal obligations;
- where there is a serious and imminent threat to an individual’s life, health, or safety; or
- to help us manage our accounts and administrative services.
How Can You Access And Correct Your Personal Information?
Subject to the exceptions set out in the Privacy Act 1988 (Cth.), you may seek access to and correction of the personal information which we hold about you in accordance with our access policy. If a fee is charged for providing access, you will be advised of the cost in advance.
How Can You Make A Privacy Related Complaint?
We will take reasonable steps to protect the security of your information and comply with our legal obligations. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure.
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us.
You may lodge your complaint in writing. Any complaint will be investigated and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.
Are We Likely To Disclose Your Personal Information Overseas?
We may disclose your personal information to the following recipients:
- any practice or individual who assist us in providing services;
- anyone else to whom you authorise us to disclose it; and
- anyone else where authorised by law.
Updates To This Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments.